WMF AquaBasic XL Filter Cartridge

Orders

All orders placed before midday (12:00) will normally be processed the same day and dispatched by the end of day. 

During excessively busy times all orders will be processed next business day. Once orders are placed you will receive a confirmation email of your order. If you cannot locate this email please check your junk mail folder and unblock future emails from our ordering system.

You can cancel an order made after midday until 9:00am the following day, at which time it will be processed and dispatched.

Delivery

All orders will be dispatched by either Royal Mail or DPD, depending on the goods sold, the order total and the size of the package.

As soon as your goods are dispatched, you will receive a tracking number update to your email address on file, and you can track the location and estimated delivery details of the parcel.

You can also check on the progress of your orders in the ‘My Account’ section.

All of our subscription packages are designed to be sent via regular post and therefore will fit directly into your postbox – no signing for parcels or missing deliveries again.

If you have not received your package or there are any other issues please contact us at orders@bruud.co.uk (please have your order number in hand) and we will be happy to assist you. Alternatively, please call on 0203 950 4866.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as coffee, food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Commercial machines, catering equipment, home espresso machines and all electric grinders are special order items and are not eligible for return, but may be accepted at our discretion. The above terms would apply if accepted, with an amended 14 day return window. We may also require a 20% restocking charge.

Additional non-returnable items: Gift cards.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact your bank. There is often some processing time before a refund is posted.
If after 14 days you still have not received your refund, please contact us at hello@bruud.co.uk or call 0203 950 4866.