Cognac

Enjoy a shot of flavour with your coffee?

Experiment with our amazing range of naturally flavoured coffees. Arabica and Robusta coffee beans are roasted with natural oils to create a taste sensation. Swap your favourite syrup for one of our smooth tasting flavoured coffees.

Orders

All orders placed before midday (12:00) will normally be processed the same day and dispatched by the end of day. 

During excessively busy times all orders will be processed next business day. Once orders are placed you will receive a confirmation email of your order. If you cannot locate this email, please check your junk mail folder and unblock future emails from our ordering system.

You can cancel an order made after midday until 9:00am the following day, at which time it will be processed and dispatched.

Delivery

All orders will be dispatched by either Royal Mail or DPD, depending on the goods sold, the order total and the size of the package.

As soon as your goods are dispatched, you will receive a tracking number update to your email address on file, and you can track the location and estimated delivery details of the parcel.

You can also check on the progress of your orders in the ‘My Account’ section.

All our subscription packages are designed to be sent via regular post and therefore will fit directly into your post-box – no signing for parcels or missing deliveries again.

If you have not received your package or there are any other issues, please contact us at orders@bruud.co.uk (please have your order number in hand) and we will be happy to assist you. Alternatively, please call on 0203 950 4866.

Return and Refund Policy

Last updated: August 21, 2023

Thank you for shopping at Bruud.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Bruud Drinks Co Ltd, Rourke House, Watermans Business Park, Staines, The Causeway, TW18 3BA.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Bruud, accessible from www.bruud.co.uk

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: orders@bruud.co.uk

By phone number: 0203 950 4866

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

·         The Goods were purchased in the last 14 days

·         The Goods are in the original packaging

The following Goods cannot be returned:

·         The supply of Goods made to Your specifications or clearly personalized.

·         The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

·         The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

·         The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Rourke House, Watermans Business Park, Staines, The Causeway, TW18 3BA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: orders@bruud.co.uk

By phone number: 0203 950 4866